Privacy Policy
Privacy Policy
General Privacy Statement
We advise you to read our Privacy policy concerning the way we use information about you.
- Piraeus Bank is committed to safeguarding any information about you, which you or third parties provide to us, including you providing information through your use of this Website, hereafter referred to as “Personal Information”.
- Piraeus Bank is registered as a data controller with the Information Commissioner under the Data Protection Act 1998. For further information please see the Information Commissioner website at www.ico.gov.uk.
- You are not required to provide any personal information when viewing this website. However, you may be required to do so should you complete and submit an online form on the website. We will only use the information you provide to us on these forms in order to process it in line with its purpose, although we may ask you to consent to have your personal information used for marketing purposes. Please see the wording on the relevant form for a more detailed explanation of how your information might be used.
How we use your information
- We may store and use your Personal Information when making lending decisions, for fraud prevention and to develop and improve our customer service to you.
- Where you provide information about others online (e.g. for joint mortgage inquiries) you must ensure that you have their consent or are otherwise entitled to provide this information to us, and we will assume that be providing such information you have obtained such consent and are entitled to provide this information.
- We will not disclose any of your Personal Information to any other party without first obtaining your permission except: (i) for credit searches; (ii) for fraud prevention purposes; (iii) to the extent that we are required to do so by law; (iv) in connection with any legal proceedings (including prospective legal proceedings); or (v) in order to establish, exercise or defend the legal rights of Piraeus Bank S.A.
- Where you have consented, (by providing your contact details your consent is assumed unless you have selected otherwise,) we and other members of the Piraeus Group will use your information to inform you by letter, telephone, text (or similar) messages, digital television, email and other electronic methods, about products and services (including those of others) which may be of interest to you. You may tell us at any time if you do not wish to receive marketing communications from us and/or other members of the Piraeus Group by contacting us through an appropriate medium.
- We may also use your information for research and statistical analysis with the aim of improving our services.
- We may pass your information collected online to people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. If we transfer your information to an agent or service provider located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to your information and to use your information strictly in accordance with our instructions.
- We will retain information collected about you online for as long as permitted for legitimate business purposes.
Use of cookies
- A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
- Cookies are only used in the online decision section of this Website, where data is encrypted; so the information contained in the cookies cannot be read by third parties. Furthermore, we use transient cookies that only exist for a short period of time.
- Consequently, when you record information online the data may not be available to you once you close the webpage you recorded the information on.
Your rights
- You have the right to request a copy of all the personal information we hold about you. To do this, simply write to The Compliance Officer at our London address enclosing a cheque for £10.00 payable to Piraeus Bank S.A. to cover our administrative costs in dealing with your request.
- You can ask us to update your personal information by writing to us.
- Where we don't have a contractual relationship with you, you can ask us to remove your personal information by writing to us.
- We will take all reasonable steps to confirm your identity before providing you with details of, or altering, or deleting, any personal information we may hold about you.
Contacting us about this website
- If you have any questions or comments about our Website, the Terms, or this privacy statement then please contact us at our London Branch.
Telephone calls
- We record, and may monitor, telephone calls in order to resolve disputes and review our service levels.
Proof of your personal details
- We are required to check the identity of all customers in order to comply with money laundering regulations. These regulations aim to stop criminals using financial products and services to launder money. They also protect you from criminals attempting to use your identity without you knowing.
- As a consequence, when you apply for a mortgage, request a money transfer or open an account we will require proof of your name and address, and may request further documentary evidence supporting your financial circumstances. Detailed requirements are available at product level.